Complaints Policy

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on 0208 191 7916

Or write to us at Unit 1, Hannah Nursery, Sewardstone Road, London E4 7RG

(please request proof of receipt if posting)

Or email us at [email protected]

We aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.

This complaints policy can be downloaded in PDF format here: http://www.perfect-touch.co.uk/wp-content/uploads/2018/09/COMPLAINTS-POLICY-PDF.pdf

Perfect Touch Performance Ltd

Perfect Touch Performance Ltd

Unit 1 Hannah Nursery,
Sewardstone Road,
London
E4 7RG
0208 191 7916
01992 443900
 
 
Registered in England and Wales: 07786097
VAT No.: GB770746314
 
bosch_automotive_trainedtrust-my-garage-135which-trusted-trader-135Mobil-1-service-centre-135

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